d ra it T B B aby oome r a ion l The Basics of a Multigenerational Workplace MANAGING MULTIPLE GENERATIONS IN A DEALERSHIP DOESN’T HAVE TO BE A HEADACHE BY MARCY WATSON AIADA CONTRIBUTING EDITOR A dealership is often like a family with more than one generation coexisting to grow and prosper. And, just like many families, some work well together while others are rather dysfunctional. Each generation has separate and distinct values which frequently don’t jibe with the others. It can be dif- ficult for one generational group to understand anoth- er’s viewpoints or method of doing things. This can pose a serious challenge to the success of a business if it creates friction among coworkers that hinders dia- logue and productivity. 10 AutoDealer | SUMMER 2016 Dr. Mark Taylor of Taylor Programs, who offers training on managing a multi generational workforce, believes the key to success is recognizing the traits of the various generations and understanding how best to communicate with them to create a harmonious work environment. “Understanding typical generational values, traits, preferences, and styles can improve recruitment and workplace effectiveness as well as employee satisfac- tion and retention,” says Taylor.